Restart Your SASSA SRD Payments: Full Appeal Process For 2025 Applicants

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A monthly amount of R370 in 2025 is the SRD grant under the SASSA system to assist unemployed South Africans who are economically deprived. An appeal against an SRD rejection must be submitted within 90 days, wherein an Independent Tribunal for Social Assistance Appeals (ITSAA) will review the matter. This article describes the appeal process, eligibility, and how one can increase his or-her chances to win, with the ultimate aim of winning this crucial livelihood grant.

Why an Appeal is Necessary

Applications can be rejected for various reasons, such as failed identity verification or income being detected, UIF registration, or being in receipt of another SASSA grant. With the South African unemployment rate having reached 32.1 in 2025, the SRD grant is essential to millions. Appealing will give you the opportunity to rectify any inaccuracies or to clarify the circumstances under which inaccurate financial information was used or, for instance, money that vanished in unusual temporary deposits was mistaken for income.

Calling for an Appeal

You should qualify with the gates of the SRD criteria: be a South African citizen or hold permanent residency or refugee status, aged 18–59 years, unemployed, with a maximum monthly income of R624, and not receiving any grants such as UIF or NSFAS. An appeal should be brought forward within 90 days after a rejection notice is sent to you, and it should be made under the same ID number and phone number you submitted your application.

Follow the Process Step by Step

  1. Open The SASSA Appeals Portal: Go to srd.sassa.gov.za/appeals/appeal.
  2. Input Your Details: Input your 13-digit South African ID and the phone number used in your application.
  3. Request OTP: Click on “Send Pin” to receive a one-time PIN via SMS.
  4. Submit Your Appeal: Use the OTP sent to you and choose the rejected application month, indicate your clear reason for appeal, and support it with documents such as bank statements or affidavits as proof of eligibility.
  5. Track The Status: Track your appeal on the same portal using your ID and phone number. It will take about 60 to 90 days to process.

Tips on Successful Appeals

  • Accuracy: Ensure ID and phone number must be the same for the application.
  • Clear Documentation: Upload readable copy of documents in PDF or JPG; for example, bank statements that show no regular income, or proof of application rejection from UIF or NSFAS.
  • Timely Action: Submit the application within 90 days, or it will be rejected.
  • Regular Checks: Keep an eye on your appeal status and update your contact information on the SASSA portal or by calling the helpline (0800 60 10 11).

Also Read : R370 SASSA Grant Update 2025: Revised Application Process Announced

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